HelloSafe Atlas

Service status

Figures as of 26 August 2026

All systems operational No incident open. Availability figures below, measured as of 26 August 2026.

Uptime Last 90 days

Travel Insurance API, all endpoints 99.97%

Operational

/api/v1/travel/quotes, /links, /meta

covered by the 90 day figure, no day by day detail yet measured available degraded unavailable

Overall uptime

99.99%

Last 24 hours

99.99%

Last 7 days

99.97%

Last 90 days

Measured over the last 90 days, figures as of 26 August 2026. A quarter at 99.97% still contains about forty minutes of downtime, and we would rather publish the aggregate we have than colour ninety days we did not measure one by one.

Status updates Last 30 days

No incident and no maintenance in the last 30 days.

What we commit to

Availability
99.9% monthly on the pricing endpoints, excluding announced maintenance.
Latency
The sandbox answers in tens of milliseconds. A live quote waits on the insurers, and we cut it off at 25 seconds rather than hang.
Degradation
An insurer that stops answering drops out of the ranking. You still get the offers that priced, plus unpricedCount telling you how many did not.
Maintenance
Announced 48 hours ahead, outside 07:00 to 22:00 CET. The sandbox is never taken down for maintenance.
Incidents
Partners with a live key are emailed at their technical contact, and the incident is logged above.

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